Customer service is not a new concept. Catering to perspective buyers is as old as capitalism and generally speaking, the better the customer service, the easier the sale. With the
Tips for Building a Better Customer Experience
What you sell is important, but how you sell may matter even more. Your customer’s experience before, during and after the sale will determine whether or not they become a
Stop Providing Cookie Cutter Customer Service- One Size Doesn’t Fit All
It’s been said, ‘you can’t please all the people, all the time.’ That’s especially true when it comes to customer service. Since people come to your business for different reasons,
Customer Satisfaction is Equally Important to Goods and Services
Every business wants as much profit as possible. Goods and services are the primary path to profits, but there’s more to what you’re selling than that. In fact, many times
Don’t Be Afraid, Stop Avoiding Angry Customers
You can please most of the people, most of the time, but you can’t please all of the people all of the time. Incredible words of wisdom for every business
Top Tips that Take Customer Relations to the Next Level
It goes without saying that being polite and attentive are minimum expectations for quality customer relations, but being nice isn’t always enough. They say actions speak louder than words, and
Using Psychology to Boost Customer Relations
An important goal for customer service includes customers feeling satisfied and positive about their buying experience. Your goods and services may solve a problem or satisfy a need, but their
Making Connections – One Customer at a Time
In a world of automation, customer relations have become a lost art. The days of speaking directly to someone with authority feel long gone and wrestling with chat boxes or
Make Customer Relations Part of Your Business Model
A business model is a roadmap for your business’s success. Planning out your business strategy helps with decision making and measuring success. Most business plans include: • A company description• Goals