Best Practices to Follow When Using Facebook Messenger for Business

The tools you use to market your business are only as useful and powerful as you make them. In other words, if you use them incorrectly, you won’t see the results you need to make the time spent worth it. While many people and businesses use Facebook Messenger to communicate effectively every day, that doesn’t mean having it will be automatically beneficial. You must use it correctly and create valuable content specifically designed for messenger marketing to succeed.

The following are a few best practices to follow when using Facebook Messenger to grow your business:

Get Permission Before You Engage

To be more successful with your message and marketing goal, it is always good to ask for permission or have your audience send you a message first. Even if someone is interested in your business, sending an unsolicited message can quickly turn them away. Instead, invite them to direct message in the comments section. Adding a conversation to your Facebook business page is a great and easy way to do this.

Never Assume Your Target Audiences Problem

Be sure to do your research and always ask for feedback after any conversation you have with your target audience. This way, you can be sure you fully understand their problem and what they need. Instead of highlighting what you believe to be the issue, ask direct and open-ended questions first. Starting a message with what you assume to be their problem can often come off as rude or aggressive. It is always best to let your customers tell you their problems.

Use as Many Messenger Features as You Can

Send video responses, pictures, create product catalogs or use technology like MobileMonkey to send subscription-based broadcasts to those who opt into it. The more features you use, the easier it is to engage your audience and turn a profit.

Re-Market with Click-To-Messenger Ads

Many reasons customers don’t buy a product are simply because they have unanswered questions. However, if these questions were answered, they would likely make the purchase and feel satisfied – which is one reason click-to-messenger ads using Facebook’s ad manager is so successful. The idea is to remind those who have already viewed your page or sent you a message about your products and then invite them to ask any questions.

Don’t neglect these must-have practices on Facebook messenger. You do not need to start from nothing with social messenger marketing. Many have already proven the results by following these best practices. However, to be successful with Facebook messenger, you need to follow these best practices to engage your audience better and improve their experience and understanding of your brand.