WhatsApp is a highly popular messaging application that has been downloaded by over two billion users worldwide—making it even more popular than Facebook Messenger and WeChat. Twenty-three million of those users are from the United States, one hundred and twenty million from Brazil, and nearly three hundred million are from India. It shows you how diverse the WhatsApp marketplace can be and why many businesses add WhatsApp to their social media marketing strategy to engage their audience further.
Here are four tips to follow when using WhatsApp to engage your audience:
Download the WhatsApp Business Application
You can also use “WhatsApp Web” in your browser if your business account is already created. The WhatsApp business appl will give you access to a business profile, business statistics, labels, greetings, away messages, and quick replies.
Utilize Other Platforms
Although WhatsApp is popular, for a brand to utilize it to its fullest potential, it must advertise to invite your customers to send you a message. This means adding a link or message at the end of your emails, creating pop-ups or sign-up forms on your website, and letting your target audience know on various social media platforms.
Focus on Short but Powerful Copy
In other words, don’t make your messages too long. The content you share through social messenger applications or private messages should not be as long as emails or blog posts. Instead, it should be short, simple, and conversational. Use user-generated copy, visuals, and emojis to make the content more inviting, easy to read, and inspiring.
Using the different formats the communicate to your audience makes your content more interesting and increases their interaction. For example, try sending a voice or video response to a question they ask next instead of a standard text. You will be shocked how this easy step will increase the customer experience and improve customer service strategies and satisfaction.
Build and Know Your Audience First
This tool is best used to grow, not find, your audience. In fact, it will develop more trust and integrity as you show your customers that they can reach you more directly versus an email or similar communication. Many consumers today are influenced by a company’s availability. This means the easier it is for them to contact you, the more likely they will become loyal customers.
To utilize this powerful tool, you must follow these tips. WhatsApp is only as beneficial as the user. This means you need to master It to achieve benefits and communicate more effectively with your target audience.
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