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How to Respond to A Positive Review

byAdminMG
March 15, 2022 0 Comments 649 Views0 Likes
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PrevTwo happy diverse business men analyzing financial data using digital tablet.Motivating Your Customers to Leave Reviews10 March 2022NextMale operator recording a video in the studio2 Easy Ways to Get Video Testimonials17 March 2022
  • Blog

How to Respond to A Positive Review

March 15, 2022in Blog 0 Comments 0 Likes
Happy Photo Editor Holding Photograph While Working On Laptop At Desk

Addressing positive reviews lets your customers know that you care about them more than just putting out public relations and reputation fires, but also that they genuinely appreciate their business and experience.

A review response is the perfect time to highlight the good qualities of the business and to spread the good word about your business.

The following tips will take you through how to respond to positive reviews as a local business.

Tip #1 Thank Them

The number one thing any small business should do when they receive a positive review is to respond to the reviewer with a note of thanks.

โ€œThank you for the wonderful review, Simon! A lot of hard work and love goes into our software apps, so we are really glad you and your business have enjoyed using our app.โ€

It goes without saying that in crafting your response you should be polite and professional at all times, respond in a timely manner. The sooner you can respond the better, ideally within 24 hours. Always get personal, use the customerโ€™s name and mention any staff that have been involved too. You will give your business that all-important human touch.

Tip #2 Mention your business name and keywords

You want positive reviews to be seen by your potential customers and prospects searching for your business online. Repeating your business name and any relevant keywords in your response will improve your search engine ranking, and get the positive word seen by many more other potential customers.

Tip #3 Add a dash of marketing

Make the most of a positive review by throwing in a touch of marketing. You can mention a new feature of your product, a promotion you are running or even just some of the work that went into their great experience of your business.

Tip #4 Invite the customer to take an action

Finish your reply to the review by inviting your customer to take an action with their review. For example, suggest a return visit for more awesome experiences, or ask them to share the review on social media. This is a great way to boost your engagement level on social media and shows that youโ€™re engaged in their satisfaction and care about your customers.

Tip #5 Get sharing

The last tip to maximize your clientโ€™s review is to enable the positive word to spread. A positive review is free marketing material, so make the most of it by responding publicly and sharing it on your other social media channels.

Marketing-Guardians-Primary-Logo-300x64 How to Respond to A Positive Review

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  • Reviews versus testimonials: knowing when to use each for the most impact
  • How to maximize the different channels for your reviews and testimonials
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x9g3n6?v1646774379 How to Respond to A Positive Review
  • brand
  • business
  • business online
  • BUSINESS STRATEGY
  • Calgary Marketing
  • customer
  • customer satisfaction
  • customers
  • local business
  • marketing
  • marketing strategy
  • online marketing
  • online reviews
  • positive reviews
  • potential customers
  • public relations
  • review response
  • reviews
  • Social Media
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Tools and Tips to Help You Automate Email Marketing

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Sales Automation Tools and Tips

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Your Guide to Creating Facebook Ads That Generate Sales

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The Ultimate Boost in Productivity: Automation and Outsourcing

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26 Things You Can Automate in Your Business

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8 Things You Should Outsource in Your Business

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3 Reasons to Automate and Outsource

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How to Do More with Less

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How to Create a Blog Post That Drives Action

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Planning Ahead In Your Business

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How To Understand & Identify Your Ideal Customer

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Want To Know How To Use Your Story To Succeed With Facebook Advertising?

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We have ๐Ÿ”ฅHUGE๐Ÿ”ฅ news to share with you!

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In It To Win It!

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Jun 25

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If you want to achieve your business goals or live a happier life, you must learn how to be more accountable. Accountability means that you take ownership and responsibility for yourselfโ€”no matter what challenges and things get in your way.

A great way to do this is to have weekly check-ins with an accountability partner, mentor, or perform self-assessments. They can give you the tough love and recognition you need to take responsibility for yourself and do the work required.

Itโ€™s about being honest with yourself and what you want from life and evaluating your actions and processes to get there.


#marketingguardians #accountability #productivity #entrepreneurship #actionplan #yycbusiness #marketingstrategy #marketingtips #selfdevelopment
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Jun 22

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Posting content when your audience is the most active not only makes it more engaging to your viewers, but it also shows that you are aware of their needs while making it easier for them to view your content. โฐ

Posting content when they are active increases your exposure, engagement, and overall success. ๐Ÿ’ช



#marketingguardians #marketingagency #socialtips #socialmediastrategy #marketingstrategy #contentmarketing #businessgrowth #marketingplan #postiming #analytics #audiencegrowth #yycbusiness
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Jun 21

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Today is #NationalIndigenousPeoplesDay. May we celebrate Indigenous culture, amplify Indigenous voices, acknowledge and respect Indigenous experiences, and advocate for Indigenous rights not just today but every day.

Each year on the summer solstice, Canada celebrates National Indigenous Peoples Day. This day recognizes all First Nations, Mรฉtis, and Inuit cultures. The summer solstice is the longest day of sunlight of the year and holds great importance to many Indigenous Peoples. While individuals, families, and organizations are at different places on the path to education and reconciliation, at Marketing Guardians, we recognize the importance of days like today that remind us of this journey and spark opportunities for conversation and learning.
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Jun 20

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Stephen & Melissa talking everything business, partnership, and client-related (stay tuned for the series)!

Giving your audience a view of what it is like to be you behind a business every day allows you to show a more vulnerable and personal side. This is content that many viewers are interested in and attracted to.

Social media stories are powerful because they are seen as less informal and more direct.

Are you open to incorporating more BTS in your social media strategy?




#marketingguardians #bts #behindthescenes #instastories #digitalmedia #digitalmarketing #socialmedia #socialmediastrategy #contentmarketing #businessgrowth #yycbusiness #entrepreneurship
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Jun 20

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How dad are you? ...

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Jun 15

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These are the comments that mean the most!

Our commitment to our clients is that we will always approach their needs as if they are our own.

#marketingguardians #testimonials #review #customerfeedback #customerrelationships #marketingagency
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Jun 13

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Instagram stories are a powerful way to understand and get to know your audience fully. It is not only fun for your audience to participate but gives you valuable information to perfect your craft, product, and services.

Here are 3 fun ways to engage with your audience:

๐Ÿ‘‰ Compare your best products and have your audience pick the winner. Be sure to share the results of the polls so your audience can see how they relate to others who follow your business.

๐Ÿ‘‰ Develop a Creative Survey or Quiz. Get to know your viewers more by asking them different questions related to your business or industry. Think outside of the box to know their most common problems and the goals they would like to achieve in life.

๐Ÿ‘‰ Test Your Audience Knowledge with Feedback Questions.
Ask your audience a series of questions to see if you understand their main problem. Not only does this create more engagement with your target audience but it also ensures you know what you can do for them and that you are providing value.




#marketingguardians #ecommerce #businessgrowth #socialmedia #socialmediatips #contentmarketing #entrepreneurship #storypoll #poll #businessstrategy #marketingagency #yycbusiness
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Jun 12

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Everyone has a story- what's yours? ๐Ÿ’ก



#marketingguardians #marketingstorytelling #storybrand #marketingstory #marketingagency #digitalmedia #socialtips #socialmediamarketing #marketingtip
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Jun 10

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Stories are the most powerful way to connect with people. They
have the power to make us feel emotions which no other marketing
tool can.

Telling a story that resonates with both you & your target audience is vital for creating a business that is meaningful and impactful.

#marketingguardians #storybrand #storytelling #marketingagency #socialmediamarketing #digitalmarketing #ecommerce #entrepreneur entrepreneurship
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Jun 6

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Simply showing gratitude while letting them know you can happily supply information can go a long way!

When was the last time you reached out to a new follower?



#marketingagency #marketingguardians #contentmarketing #marketingstrategy #engagement #socialmedia #socialtips #instagram #facebook #starttheconversation
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Jun 4

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WhatsApp features helps you provide more value to further establish your customers loyalty to your business or brand.

Here are some fantastic Whatsapp features for small businesses:

1. Business Profile
A WhatsApp business profile is different than the standard WhatsApp application. With this profile, you can better engage your customers through instant messaging.

2. Facebook Shops Integration
With Facebook Shops, you can customize a shopping experience for your customers through WhatsApp.

3. Business Message Templates
WhatsApp also offers features that allow your customers to opt to receive notifications from your business. This can be used to book appointments, make reservations, purchase ticks, update payment information, and more.

4. Quick Replies and Away Messages
This is another way to engage your audience without being live on the application. Quick replies answer commonly asked questions or other repeated information. Away messages inform your audience that you are not there and can help prevent them from going to your competition.



#marketingguardians #smallbusiness #marketingstrategy #whatsapp #marketingagency #customerengagement #communication #customerservice
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Jun 3

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By submitting surveys when you are finished the conversation with your target audience, not only does this show your audience you value their concerns, but it also provides you with more information on how to improve your copy. Be sure to ask open-ended questions to get as much information as possible but donโ€™t make it too long.

Five questionsโ€™ or less is a great number to start with! ๐Ÿ’ก


#marketingguardians #customerfeedback #socialmediamarketing #marketingcontent #marketingagency #yycbusiness #surveymarketing
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May 27

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โœ”๏ธ The best way to get the word out about the content you create is to promote it.

There are many ways to promote content so youโ€™ll need to figure out the ways you want to promote and market your content in advance so that you can decide.

๐Ÿ‘€ When you create a content marketing and promotion schedule for each post itโ€™s going to be a lot easier to ensure that it gets done.

#MarketingGuardians #BusinessGrowth #MarketingAgency #DigitalMarketing #ConnectWithReaders #FromTheBlog #Keywords
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May 27

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๐—ข๐—ป๐—ฒ ๐—ผ๐—ณ ๐˜๐—ต๐—ฒ ๐—พ๐˜‚๐—ฒ๐˜€๐˜๐—ถ๐—ผ๐—ป๐˜€ ๐˜„๐—ฒ ๐—ด๐—ฒ๐˜ ๐—ฎ๐˜€๐—ธ๐—ฒ๐—ฑ ๐—ผ๐—ณ๐˜๐—ฒ๐—ป ๐—ถ๐˜€ "๐™ƒ๐™ค๐™ฌ ๐™™๐™ค ๐™ฎ๐™ค๐™ช ๐™˜๐™ง๐™š๐™–๐™ฉ๐™š ๐™– ๐™˜๐™ช๐™จ๐™ฉ๐™ค๐™ข๐™š๐™ง ๐™จ๐™ฅ๐™ค๐™ฉ๐™ก๐™ž๐™œ๐™๐™ฉ ๐™จ๐™ฉ๐™ค๐™ง๐™ฎ?"

The answer is simple - ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—ฎ๐˜‚๐—ฑ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐˜„๐—ฎ๐—ป๐˜๐˜€ ๐˜๐—ผ ๐˜€๐—ฒ๐—ฒ ๐—ฎ ๐—ฟ๐—ฒ๐—ฎ๐—น-๐—น๐—ถ๐—ณ๐—ฒ ๐—ฒ๐˜…๐—ฎ๐—บ๐—ฝ๐—น๐—ฒ ๐—ผ๐—ณ ๐—ต๐—ผ๐˜„ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€ ๐—ฐ๐—ฎ๐—ป ๐—ฝ๐—ฟ๐—ผ๐˜ƒ๐—ถ๐—ฑ๐—ฒ ๐˜๐—ต๐—ฒ๐—บ ๐˜ƒ๐—ฎ๐—น๐˜‚๐—ฒ.

A great way to do this is through a customer spotlight story or testimonial.

Allowing you to build your audience further and increase brand loyalty.

The goal is to make your viewers relate to your current customers to become loyal customers themselves.

To visualize what their life could look like with your helpโ€”building more trust and credibility to your brand.

๐—›๐—ฒ๐—ฟ๐—ฒโ€™๐˜€ ๐—ต๐—ผ๐˜„ ๐˜๐—ผ ๐—ฐ๐—ฟ๐—ฒ๐—ฎ๐˜๐—ฒ ๐—ฎ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐˜€๐—ฝ๐—ผ๐˜๐—น๐—ถ๐—ด๐—ต๐˜ ๐˜€๐˜๐—ผ๐—ฟ๐˜† ๐˜„๐—ผ๐—ฟ๐˜๐—ต ๐˜€๐—ต๐—ฎ๐—ฟ๐—ถ๐—ป๐—ด ๐˜๐—ผ ๐—ถ๐—ป๐—ฐ๐—ฟ๐—ฒ๐—ฎ๐˜€๐—ฒ ๐—ฎ๐˜‚๐—ฑ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—ฒ๐—ป๐—ด๐—ฎ๐—ด๐—ฒ๐—บ๐—ฒ๐—ป๐˜ ๐—ฎ๐—ป๐—ฑ ๐—ฏ๐˜‚๐—ถ๐—น๐—ฑ ๐—บ๐—ผ๐—ฟ๐—ฒ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€: ๐——๐—ถ๐˜ƒ๐—ถ๐—ฑ๐—ฒ ๐—ฎ๐—ป๐—ฑ ๐—›๐—ถ๐—ด๐—ต๐—น๐—ถ๐—ด๐—ต๐˜ ๐˜๐—ต๐—ฒ ๐—ก๐—ฎ๐—ฟ๐—ฟ๐—ฎ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—ถ๐—ป๐˜๐—ผ ๐—ง๐—ต๐—ฟ๐—ฒ๐—ฒ ๐—ž๐—ฒ๐˜† ๐—ฃ๐—ฎ๐—ฟ๐˜๐˜€:

๐—ง๐—ต๐—ฒ ๐—ฃ๐—ฟ๐—ผ๐—ฏ๐—น๐—ฒ๐—บ โ€“ What problem or challenge did your customers experience before they found you or your products and services?

๐—ง๐—ต๐—ฒ ๐—ฆ๐—ผ๐—น๐˜‚๐˜๐—ถ๐—ผ๐—ป - How do you or your products and services solve their problem or provide value?

๐—ง๐—ต๐—ฒ ๐—ฅ๐—ฒ๐˜€๐˜‚๐—น๐˜๐˜€ โ€“ What is life like after finding you or using your products and services?

A customer spotlight story is by far one of the easiest and most fulfilling stories to create. As long as the spotlight includes the problem, solution, and results, you have the key ingredients needed for a successful recipe.
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May 25

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Marketing has been around forever! ๐ŸŒ

Itโ€™s simply about getting to people to understand that you have something they may need. ๐Ÿ™Œ

#MarketingGuardians #BusinessGrowth #MarketingAgency #MarketingDepartment #DigitalMarketing #EmailMarketing #DidYouKnow #SmallBusiness
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May 23

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" I also very much appreciate their WOW! Client service that my team and I receive from their TEAM." ๐Ÿ˜

๐Ÿคฉ It means a lot to us! Thank you, Eric!

#MarketingGuardians #BusinessGrowth #MarketingAgency #Testimonial #CustomerReview
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May 21

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๐Ÿ“ฝ Instagram story highlights are a vital section of your Instagram page, especially if you run a business or share many content creations through Instagram Stories.

๐Ÿ“ฅ This section of Instagram appears below your profile picture and is a collection of videos or pictures of information you shared through your Instagram stories in the past.

It is then organized in a way that is more easily digested by your audience. ๐Ÿงฒ

#MarketingGuardians #BusinessGrowth #MarketingAgency #SmallBusiness #MarketingStrategy #DigitalMarketing #SmallBusiness #BrandReputation
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May 19

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๐Ÿ’ก The importance of marketing content for your business cannot be overstated.

๐Ÿ“Š Look around any major city in the country, and youโ€™ll see that the world of commerce is changing at a rapid pace. Some of the biggest retailers in the world are going out of business because they failed to adapt to these changes.

#MarketingGuardians #BusinessGrowth #MarketingAgency #ContentMarketing #MarketingStrategy #MarketingGoals #MobileDevices
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May 17

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๐Ÿ“ฒ We choose to be an extension of your team rather than be seen as an outsourced marketing team.

We donโ€™t just want to be the fix for just one problem but want to support your long-term strategic growth. To do this we want to work with you and not just for you.

๐Ÿ”” Find more here: https://bit.ly/3vl5knK

#MarketingGuardians #MarketingAgency #DigitalTeam #DigitalTransformation #DigitalAge #MarketingStrategy #WebDeveloper #SocialMediaExperts
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May 15

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Recent surveys note a 22% increase in the search for โ€œwhat is content marketing,โ€ along with other telltale searches that strongly indicate content marketing is on the rise. ๐Ÿ“‰

๐Ÿ” And also, 42% reported they are taking their first steps in content marketing

#MarketingGuardians #KeywordStrategy #MarketingAgency #SocialMediaMarketing #DigitalMarketing #MarketingStrategy #MarketAudience
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